In partnership with STS, Splash Networks' Splash Air platform powers the guest Wi-Fi experience at Icon Mall in Ramallah — the first real mall built in Palestine and one of the country's premier destinations for retail, dining, and entertainment. Since going live at the start of 2026, the network has welcomed up to 40k+ unique visitor registrations a month, surpassed 270k+ unique visitor registrations to date, and supported more than half a million guest Wi-Fi visits — proof that Splash Air is built for the scale and pace of a busy public venue.

Overview

Home to over 260 retail stores spanning fashion, beauty, electronics, and homeware, alongside more than 40 dining options — from cafés and restaurants to fast food and a hypermarket — plus bowling and family entertainment, Icon Mall needed a guest Wi-Fi solution that could greet a high volume of shoppers, diners, and visitors every day without friction. It also needed to give the mall a branded, professional first touchpoint for everyone who connects, across every corner of the venue.

Working with local partner STS, Splash Networks deployed Splash Air to handle exactly that: fast, reliable onboarding designed for high-volume, everyday use. Shoppers, diners, and visitors connect through a clean, mall-branded sign-up flow, while Icon Mall's team gains visibility into network usage and visitor engagement — insights that would otherwise be invisible across a venue combining retail, dining, and entertainment under one roof.

Results & Benefits

Since launch, Icon Mall's guest Wi-Fi has supported more than half a million Wi-Fi connections. That volume of sustained, repeat engagement reflects both the strong footfall at one of Ramallah's most visited destinations and a sign-up experience smooth enough that visitors keep coming back to the network.

The deployment demonstrates that Splash Air can handle the demands of a large, continuously busy public venue without compromising on speed or reliability — a critical requirement for a mixed-use mall where guest Wi-Fi is expected to just work, instantly, for tens of thousands of retail, dining, and entertainment visitors every month.

Conclusion

Our deployment at Icon Mall shows that Splash Air is more than capable of supporting high-traffic public venues at scale, delivering consistent performance month after month for Palestine's most ambitious shopping and lifestyle destination.

For shopping malls and other busy public venues looking for a guest Wi-Fi onboarding solution that scales reliably, Icon Mall's experience with Splash Air is a clear example of what's possible — fast registrations, dependable connectivity, and hundreds of thousands of satisfied shoppers, diners, and entertainment-seekers.